Limit Your Account

When you first become a bet365 customer, the following Default Deposit Limits will automatically apply to your account in order to limit the amount of money that you are able to deposit in any given period:

- €600 24 hour
- €1,500 7 days
- €3,000 31 days

You are able to reduce the above Default Deposit Limits at any time by going to the Account Menu, selecting Gambling Controls and choosing Deposit Limits when logged into your account. Any chosen reduction in Deposit Limits will be effective immediately.

If you request an increase to the Default Deposit Limits or to delete any deposit restriction then you will be required to take the “Responsible Gambling Test” established by the General Directorate for Gaming Regulation referred to below:

This test consists of answering YES or NO to the following ten questions, namely:

1. Do you gamble to escape from problems?

2. Does trying to interrupt or stop the game make you feel restless or irritable?

3. Have you asked for help due to financial problem arising from gambling?

4. Have you ever missed work or studies due to gambling?

5. Do you often find yourself remembering past gambling experiences, planning for the next time you are going to gamble and/or think of ways to get money to gamble?

6. Have you ever gambled more money than you had initially planned?

7. Do you think you have gambling problems?

8. Do you finance your gambling activity through your family’s money, loaned money, forgery, fraud or theft?

9. When you gamble money, do you play again to chase your losses?

10. Do you try to control, interrupt or stop the game?

After completing the "Responsible Gambling Test", the new Deposit Limits will come into force after three days have elapsed.

No increase in, or removal of, any Deposit Limits set by you can be requested until 90 days have elapsed since the last increase in the Deposit Limits.

To help you manage the amount of time you spend playing at bet365, a Reality Check alert is applied to your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time. The pop-up alert will also display details of your activity for the current session.

If you wish to receive the alerts more often, then any changes will be applied straight away. Any decrease in alerts will take 24 hours before they are applied, you are unable to receive the alerts less frequently than one hour.

We offer Gaming Session Limits to help manage your gambling activity on our gaming products. Clicking on a game will present you with the Set Up Your Session form. This form allows you to limit the time spent playing and the amount of your balance you can spend in the session. Meeting either of these limits will cause the session to come to an end. You will be presented with the Set Up Your Session form whenever you start a new session.

You can only have one active gaming session at one time, and sessions are separated between Casino and Poker You will need to close your active session in order to start a new session. So, for example, if you switch to Poker from an active session in Casino a new session limit window will appear.

You will also be asked how often you wish to receive Activity Reminders, which inform you of the amount staked and the time spent playing in your session.

An additional option you have is to set Restrict Access to Future Sessions time period. This allows you to restrict the period of time when you can start a new session if you hit any of the limits selected on the Set Up Your Session form.